Handle returns clearly — from checking returned items to restocking or disposal. Reverse logistics made simple.
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This page outlines the product return process in a warehouse setting.
Step-by-step diagram of the return flow in warehouses: product verification, quarantine, and reintegration into stock.
It includes the verification of returned goods, isolation for inspection, and decisions for restocking or disposal. The flowchart simplifies this reverse logistics step for operational clarity.
See also: "Inbound Reception Process"
Process steps:
Return notification received
The system or personnel is informed of a pending return from the customer or internal source.Goods physically received
Returned items are delivered to the return area in the warehouse.Check return documents
Verify return authorization forms, invoices, or delivery documents.Inspect goods
Items are inspected for condition, completeness, and correctness.Decision point – are items acceptable for reintegration?
Yes → continue with reintegration steps.
No → isolate or dispose of items according to procedure.
System update
Inventory or return records are updated accordingly.Reintegration or disposal
Acceptable items are stored back in stock locations.
Unacceptable items are either scrapped or quarantined.
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